Pierre/Famille contact information - PIERRE/FAMILLE

Pierre/Famille

Contact Us

EMAIL ADDRESS

[email protected]

TELEPHONE NUMBER

970.925.9161, 888-925-9161

PHYSICAL ADDRESS

600 East Cooper Avenue
Aspen, CO 81611

Pierre/Famille Aspen CO offers free overnight FEDEX shipping, insured, signature required to your residence or business.

If a piece arrives damaged, we ask that you contact us immediately upon receipt of the package. We are not responsible for damage to a piece while in your possession.

International Sales: Pierre/Famille reserves the right to ship internationally upon their discretion. Please feel free to request as much information, videos and photographs needed to make a good decision as all international transactions are final, Clients are responsible for any and all fees, duties, taxes and tariffs associated with their country. Pierre/Famille is not responsible for pieces held up in your country's customs.

Please call us with any questions regarding this policy.

We offer a -no questions asked - 3 days return policy for new clients. Repeat clients of Pierre/Famille will be offered a 7 day, no questions asked, return policy. After this time period, we will offer a store credit or exchange.

All returned pieces must be returned within the above time frame in their original, as received condition, not worn and with all original boxes. Also, with pieces returned, the Pierre/Famille tag must remain on the piece just as received and not removed or tampered with.

One must contact us for the procedure to return the piece back to us safely. These instructions must be adhered to. Any piece of jewelry that is damaged or altered in anyway cannot be returned.

With any piece returned, we ask that Pierre/Famille be reimbursed the shipping costs - in both directions. We offer discounts for cash and wire transfers. If a payment was completed with a credit card; upon a return, we ask to be reimbursed 3.5% for the credit card handling charge.

Customers purchasing items to be sent out of Colorado state are responsible for use tax in their state or country of residence. Pieces sent within Colorado are subject to all city, county and state sales tax.

All pieces sold are accompanied by a detailed appraisal with photographs by our gemologist, suitable for your insurance company and your files. All original GIA certificates, if specified in the listings will be included.

As always, we guarantee our pieces to be in their represented condition and exactly as described.

Pierre/Famille accepts bank wires, PayPal, checks, and all major credit cards.

Pierre/Famille reserves the right, in its sole discretion, to change and update the price of any piece, We strive to be completely accurate in our detailed descriptions and prices. That being said Pierre/Famille, Inc. is not responsible for any typographical errors. We also reserve the right to change our terms and conditions. The most current version of our terms and conditions will take precedence.

We understand that buying a piece of jewelry on-line and not in person can create uncertainty. We encourage everyone to telephone us with any and all questions. It is often comforting to speak with a knowledgeable person when making an important purchase. We are here to assist you with all questions. We would also be happy to provide additional photographs as well as videos.

Pierre/Famille is also happy to provide alterations and ring sizing. Please telephone us to discuss your needs.

Please feel free to email or telephone us if help is needed in completing a transaction, or if questions arise: 888-925-9161. 970-925-9161

Hours

M-S 11-6:00 pm

Telephone:

970-925-9161
888-925-9161

Email:

[email protected]

UA-93575515-1 600 East Cooper Avenue Aspen CO 888-925-9161