All Categories - PIERRE/FAMILLE

Pierre/Famille Aspen CO offers free overnight FEDEX shipping, insured, signature required to your residence or business on sales above $1,000. Sales under that amount we will ask for a shipping contribution of $45.00.

As a protective measure we may ask for shipping address verification. Please provide your contact information.

Any confidential information Pierre/Famille obtains will be protected and immediately destroyed after the sale is completed.

If a piece arrives damaged, we ask that you contact us immediately upon receipt of the package. We are not responsible for damage to a piece while in your possession.

Our experience suggests that sometimes it proves more difficult to pay than to commit to purchase. Clients should be aware that following any delay that we deem lengthy in paying, a firm and immediate cash offer from another party shall always take precedence over a possible payment at a later date.

International Sales: Pierre/Famille reserves the right to ship internationally upon their discretion. Please feel free to request as much information, videos and photographs needed to make a good decision as all international transactions are final, Clients are responsible for any and all fees, duties, taxes and tariffs associated with their country. Pierre/Famille is not responsible for pieces held up in your country's customs.

Please call us with any questions regarding this policy.

We offer a -no questions asked - 3 days return policy for new clients to Pierre/Famille. Repeat clients of Pierre/Famille will be offered a 7 day, no questions asked, return policy. After this time period, we will offer a store credit or exchange.

All returned pieces must be returned within the above time frame in their original, as received condition, not worn and with all original boxes. Also, with pieces returned, the Pierre/Famille tag must remain on the piece just as received and not removed or tampered with.

One must contact us for the procedure to return the piece back to us safely. These instructions must be adhered to. Any piece of jewelry that is damaged or altered in anyway cannot be returned.

With any piece returned, we ask that Pierre/Famille be reimbursed the shipping costs - in both directions. We offer discounts for cash and wire transfers. If a payment was completed with a credit card; upon a return, we ask to be reimbursed 3.8% for the credit card and paypal handling charges.

Customers purchasing items to be sent out of Colorado state are responsible for use tax in their state or country of residence. Pieces sent within Colorado are subject to all city, county and state sales tax.

All pieces sold are accompanied by a detailed appraisal with photographs by our gemologist, suitable for your insurance company and your files. All original GIA certificates, if specified in the listings will be included.

As always, we guarantee our pieces to be in their represented condition and exactly as described.

Pierre/Famille accepts bank wires, PayPal, Venmo, checks, and all major credit cards. Once payment has been received by our bank, we will arrange overnight shipping.

Pierre/Famille reserves the right, in its sole discretion, to change and update the price of any piece, We strive to be completely accurate in our detailed descriptions and prices. That being said Pierre/Famille, Inc. is not responsible for any typographical errors. We also reserve the right to change our terms and conditions. The most current version of our terms and conditions will take precedence.

We understand that buying a piece of jewelry on-line and not in person can create uncertainty. We encourage everyone to telephone us with any and all questions. It is often comforting to speak with a knowledgeable person when making an important purchase. We are here to assist you with all questions. We would also be happy to provide additional photographs as well as videos.

Pierre/Famille is also happy to provide earring back alterations and simple ring sizing. Please telephone us to discuss your needs.

Layaway options. Please call us to discuss terms that would be convenient for you. On sale items, we ask that layaway terms do not exceed three months and the sale amount is above $1,500.00.
Please feel free to email or telephone us if help is needed in completing a transaction, or if questions arise: 888-925-9161. 970-925-9161

Hours

M-S 11-6:00 pm

Telephone:

970-925-9161
888-925-9161
970-379-0822 (mobile)

Email:

[email protected]

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